Last updated: February 13, 2026
By accessing or using the website, products, or services provided by Point11, Inc. (“Point11,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.
Point11 provides AI-powered customer acquisition infrastructure for enterprise organizations, including AI discovery optimization, conversational agents, digital advertising management, and enterprise website development. The specific features and scope of services are defined in your service agreement or order form.
You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
You agree not to:
All content, trademarks, software, and materials provided through our services are owned by Point11 or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from our materials without our express written permission.
You retain ownership of any content or data you provide to us through our services. By providing content, you grant us a limited license to use it solely as necessary to provide the services described in your service agreement. We do not use your content or data to train or improve AI models, and this license terminates upon expiration or termination of your service agreement.
Certain Point11 services use artificial intelligence and machine learning technologies. By using these services, you acknowledge and agree that:
Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure (“Confidential Information”). Neither party shall use the other party's Confidential Information for any purpose outside the scope of these terms or the applicable service agreement.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed without use of the disclosing party's Confidential Information; or (d) is rightfully received from a third party without restriction.
Fees for our services are outlined in your service agreement or order form. All fees are due in accordance with the payment terms specified therein. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
We strive to maintain high availability of our services but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible. Service level commitments, if applicable, are defined in your service agreement.
To the maximum extent permitted by law, Point11 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services. Our total liability for any claim shall not exceed the amount you paid us in the twelve months preceding the claim.
Our services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
You agree to indemnify, defend, and hold harmless Point11 and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our services or violation of these terms.
Either party may terminate these terms upon written notice if the other party materially breaches these terms and fails to cure the breach within thirty (30) days of receiving notice. We may also suspend or terminate your access to our services immediately if we reasonably believe you have violated our acceptable use policies.
Upon termination or expiration of these terms: (a) your right to access and use our services will cease immediately; (b) we will make your data available for export for a period of thirty (30) days following termination, after which we will delete it from our active systems within a commercially reasonable timeframe; and (c) each party will return or destroy the other party's Confidential Information upon request.
The following sections survive termination: Intellectual Property, Confidentiality, Limitation of Liability, Disclaimer of Warranties, Indemnification, and Governing Law.
In the event of any dispute arising out of or relating to these terms, the parties agree to first attempt to resolve the dispute through good-faith negotiation for a period of thirty (30) days. If the dispute is not resolved through negotiation, either party may submit the dispute to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in New York, New York. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
Notwithstanding the above, either party may seek injunctive or other equitable relief in the state or federal courts located in New York County, New York, to protect its intellectual property rights or Confidential Information.
These terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.
Neither party shall be liable for any failure or delay in performing its obligations under these terms (other than payment obligations) where such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to natural disasters, acts of government, pandemics, internet or telecommunications failures, cyberattacks, or third-party service outages. The affected party will use commercially reasonable efforts to mitigate the impact and resume performance as soon as practicable.
We may modify these terms at any time by posting the revised version on our website. Material changes will be communicated to you via email or through our platform. Your continued use of our services after changes take effect constitutes acceptance of the updated terms.
All formal notices under these terms must be in writing and delivered by email to the address associated with your account (for notices to you) or to legal@point11.com (for notices to us). Notices are deemed received on the date of confirmed delivery.
You may not assign or transfer these terms, or any rights or obligations hereunder, without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of all or substantially all of our assets. Any attempted assignment in violation of this section is void.
If you have any questions about these Terms of Service, please contact us at legal@point11.com.