Introduction
Point11, Inc. (“Point11,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or engage with our services.
Information We Collect
We may collect the following types of information:
- Contact information — name, email address, phone number, and company name when you fill out forms, request a demo, or contact us.
- Usage data — information about how you interact with our website and products, including pages visited, features used, and session duration.
- Device information — browser type, operating system, IP address, and device identifiers collected automatically through cookies and similar technologies.
- Business information — company size, industry, and role provided during onboarding or sales conversations.
How We Use Your Information
- Provide, maintain, and improve our products and services.
- Respond to inquiries, provide support, and communicate with you about your account.
- Send marketing communications, product updates, and promotional offers (you may opt out at any time).
- Analyze usage patterns to improve user experience and develop new features.
- Comply with legal obligations and enforce our terms of service.
AI Data Practices
Point11 provides AI-powered products and services to enterprise clients. The following practices apply to data processed by our AI systems:
- No model training on customer data — we do not use customer data, client content, or end-user interactions to train or fine-tune our AI models.
- Data isolation — enterprise client data is logically separated and is not shared across accounts or clients.
- AI-generated outputs — content generated by our AI systems (such as recommendations, search results, or voice responses) is produced in real time and is not stored beyond the duration of the session unless explicitly configured by the client.
- Data processing agreements — enterprise clients may enter into a separate Data Processing Agreement (DPA) that governs how we process data on their behalf.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect usage data and improve our services. These include:
- Essential cookies — required for basic site functionality such as navigation and form submission.
- Analytics cookies — help us understand how visitors interact with our website so we can improve it.
- Marketing cookies — used to deliver relevant advertising and measure campaign performance.
Where required by law, we obtain your consent before placing non-essential cookies. You can manage your cookie preferences through our cookie banner or your browser settings. Disabling cookies may limit certain functionality of our website.
Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers — trusted third parties who assist us in operating our platform, such as cloud hosting, analytics, payment processing, and AI infrastructure providers. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
- Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal requirements — when required by law, regulation, or legal process.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or rely on adequacy decisions to ensure your information is protected in accordance with this policy and applicable law.
Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is completely secure.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant supervisory authorities in accordance with applicable law, and no later than 72 hours after becoming aware of the breach where required.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict processing of your data.
- Request data portability.
- Withdraw consent at any time.
- Opt out of marketing communications by clicking the “unsubscribe” link in any email.
To exercise these rights, contact us at privacy@point11.com.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act:
- Right to know — you may request the categories and specific pieces of personal information we have collected about you.
- Right to delete — you may request deletion of your personal information, subject to certain exceptions.
- Right to correct — you may request that we correct inaccurate personal information.
- Right to opt out — we do not sell or share your personal information for cross-context behavioral advertising. If this changes, we will provide a “Do Not Sell or Share My Personal Information” link.
- Non-discrimination — we will not discriminate against you for exercising your privacy rights.
To submit a request, contact us at privacy@point11.com. We will verify your identity before processing your request and respond within 45 days.
European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the following applies:
- Legal basis — we process your personal data based on: (a) your consent, (b) the performance of a contract, (c) compliance with legal obligations, or (d) our legitimate interests, provided those interests do not override your rights.
- Data subject rights — in addition to the rights listed above, you may lodge a complaint with your local supervisory authority.
- Data transfers — when your data is transferred outside the EEA, we rely on Standard Contractual Clauses or other approved transfer mechanisms.
For GDPR-related inquiries, contact us at privacy@point11.com.
Children's Privacy
Our services are not directed to individuals under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at privacy@point11.com.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@point11.com.